FAQs

Dev Tattva is Ishvarya’s collection of eight deity-inspired ritual worlds: Vinayak, Kailash, Madhav, Padma, Bhavani, Raghav, Aditya and Bajrang. Each begins with the meaning and offering traditions associated with its devotional context.

Agarbatti is the familiar incense-stick format with a bamboo core. Our dhoop has no bamboo core and offers a fuller incense format. Choose according to your preferred ritual experience, space and holder.

The 6 mm pack contains 45 sticks. The thicker 12 mm format contains 30 sticks. Choose the format that suits your preferred ritual experience.

Yes. The inspired offerings listed for each product are physically present in that product. They are described separately from the complete technical formulation, which may include additional incense-making materials and fragrance components.

Regardless of the chosen format, the deity-focused fragrance curation remains constant. However, the chosen format can influence how fragrance develops and diffuses.

Shubh Deepavali is a festive collection. Availability may be paused outside the festive period without affecting earlier orders or account records.

Light the tip and allow the flame to catch. Gently blow out the flame, then place the incense in a suitable holder on a heat- and fire-resistant surface. Use only in a well-ventilated area.

Keep burning incense away from children, pets and flammable materials. Never leave it unattended. Do not touch the hot end or ash, and allow the holder to cool before moving it.

Keep the box closed in a cool, dry place, away from moisture, direct sunlight and strong external odours.

Most Ishvarya offerings are best before 18 months from the date of manufacture. Please check the batch and date information on your pack.

No. Ishvarya incense is a ritual and fragrance product. It is not a medicine and is not intended to diagnose, treat, cure or prevent any disease or health condition.

Fragrance and smoke can affect individuals differently. If you are sensitive to smoke or fragrance, have a respiratory condition, are pregnant, or have another health concern, use your judgement and seek appropriate medical advice before use. Stop using the product if discomfort occurs.

Yes. The launch products are formulated without DEP.

Yes. Ishvarya incense sticks and dhoops are free of any charcoal usage.

No. The bamboo-less claim applies only to dhoop. Agarbatti uses a bamboo core.

Ishvarya products are made in India.

The key ritual ingredients highlighted for each product are disclosed on its box and product page. These ingredients, together with other carefully selected incense-making and fragrance components, are composed with the product’s ritual world in mind. The complete fragrance formulation is proprietary. If you have a known allergy or sensitivity, please contact care@ishvarya.co.in before purchasing.

We currently deliver within India only. Serviceability depends on the delivery PIN code and our shipping partner’s network.

Standard shipping is free when the eligible order value after discounts is ₹349 or more. Below ₹349, applicable shipping charges are shown at checkout. The COD fee (₹50 or 5% of the full item value, whichever is higher) is separate and is not waived by free shipping.

Orders are usually dispatched within 2 business days after order confirmation (and payment confirmation for prepaid orders). Orders placed on weekends or public holidays begin processing on the next working day.

The delivery estimate depends on the PIN code and is shown at checkout or in tracking after dispatch. Delays caused by weather, carrier disruption, public holidays or inaccessible locations may occur.

Online payments are processed securely through the payment methods shown at checkout. Cash on Delivery is available where offered at checkout, with a COD fee of ₹50 or 5% of the full item value, whichever is higher. Combo coupons and discounts apply only to prepaid orders and do not apply to COD. The COD fee is separate from shipping and still applies when your order qualifies for free shipping.

Prepaid savings apply to the total number of boxes across the store: any 2–3 boxes save ₹50 with COMBO2, any 4–5 save ₹150 with COMBO4, and any 6 or more save ₹300 with COMBO6. Mix products and formats or repeat a favourite. One best coupon applies once per bag; savings do not stack. Maximum saving: ₹300.

Divine Days, Shubh Deepavali and Dev Tattva boxes all count, including repeated products and mixed formats. Your bag shows cart value, the discount separately below it and the prepaid amount before shipping. COD receives no discount and adds a fee of ₹50 or 5% of the full item value, whichever is higher. Shipping is separate.

Contact care@ishvarya.co.in immediately with your order number. We can change an address only before dispatch and cannot guarantee changes once processing has begun.

Use the tracking link in your dispatch email or visit Orders in your Ishvarya account. Tracking may take several hours to update after the shipment is handed to the carrier.

You may request cancellation before dispatch by writing to care@ishvarya.co.in or contacting +91 99711 89992 during support hours. Cancellation is not guaranteed once processing has begun and is not possible after dispatch.

No. Incense is a personal-use, fragrance product, so we do not accept returns for fragrance preference, change of mind, or products that have been opened or used. This does not affect your rights if the item is wrong, damaged, defective or incomplete.

Contact us within 48 hours of delivery with your order number, clear photos of the item, outer packaging and shipping label, and a short description. Please retain the packaging while the claim is reviewed. An unboxing video can help but is not mandatory.

For an approved claim, we will first offer a replacement where stock and serviceability allow. If a suitable replacement is unavailable, we will refund the affected item and any directly attributable shipping charge. Prepaid refunds go to the original payment method. For a Cash on Delivery order, contact care@ishvarya.co.in to confirm the refund arrangements.

Once approved and, where requested, the returned item is received, we aim to initiate the refund within 5–7 business days. Your bank or payment provider may take additional time to reflect it.

No. You can place an order without creating an account. An account can help you view eligible order information and manage supported preferences.

Where a rewards programme is offered, its earning, redemption, availability, expiry and eligibility rules will be shown in your account or in the published programme terms before you use it. Please contact care@ishvarya.co.in for guidance about any existing points or benefits.

Where rewards are offered, the programme rules explain which purchases are eligible and when points become available. Check your account or contact care@ishvarya.co.in for help.

Any applicable expiry date will be stated in your account or the published programme rules. Please check those details before redeeming points.

Any adjustment to earned or redeemed points follows the applicable programme rules. Contact care@ishvarya.co.in with your order details for help with an existing points balance.